Returns & Refunds Policy

Under EU consumer law you may cancel your order within 14 days of receiving the goods, without giving a reason.

Email orders@track-suits.com with your order number and a clear statement that you wish to cancel. We will reply with return instructions. Do not send items back without contacting us first, as returns may need to go to a different address than you expect.

Send the goods back within 14 days of telling us you are cancelling. Unless the item is faulty or incorrect, you pay the cost of return postage.

Items must be unworn, unwashed and in their original condition with tags attached. You may handle items only as you would in a shop. We may reduce your refund if an item has been worn or damaged beyond that.

We will refund the price paid and the standard delivery charge within 14 days of receiving the goods back (or proof of return), using your original payment method.

If an item is faulty, damaged in transit or not as described, contact us within 30 days of delivery with your order number and photos. We will offer a replacement, repair or full refund including return costs, in line with your statutory rights.

For hygiene reasons, items that have been worn or had protective seals removed may not be returnable unless faulty. Your statutory rights are not affected.